Returns at SDW
Although we are committed to ensuring the products you purchase from us are picked and packed with the utmost care, there may be times when there is a need for a refund or a replacement.
The following information explains our returns and replacement policy, however, if you need any further advice please send your question in an email to customercare@somethingdifferentwholesale.co.uk
AN ITEM(S) HAS ARRIVED DAMAGED OR FAULTY
In the unfortunate event that an item has arrived damaged or faulty, you must contact us within 5 working days from the dispatch date via our online form located here:
Once we have received your return request, we will send you an email with information on what to do next. Please do not return any item(s) to us until we have provided you with further instructions. We will send out a replacement and cover the delivery cost or provide a refund.
AN INCORRECT ITEM HAS BEEN RECEIVED OR ITEMS ARE MISSING
In the unfortunate event that an incorrect item has been received or there are items missing from your order, you must contact us within 5 working days from the dispatch date via our online form located here:
Once we have received your return request, we will send you an email with information on what to do next. Please do not return any item(s) to us until we have provided you with further instructions.
YOU HAVE CHANGED YOUR MIND
As we have a B2B (Business to Business) relationship with you, we do not offer refunds if you change your mind and no longer require the products supplied. B2B suppliers are exempt from Consumer Contracts (formerly distance selling) regulations.
If you would like to discuss this further, please send an email with your query to customercare@somethingdifferentwholesale.co.uk
YOU HAVE NOT RECEIVED YOUR ORDER
In the unfortunate event that you have not received your order, please contact our Customer Care department via email customercare@somethingdifferentwholesale.co.uk
Please allow the following time scales before reporting a missing order:
| Location |
Standard Delivery |
| UK |
5 working days |
| Highlands & Islands |
8 working days |
| Europe A |
10 working days |
| Europe B & C |
12 working days |
| Rest of World |
15 working days
|
Once your claim has been confirmed, a replacement order will be sent within 28 working days with us covering the delivery cost. Delivery of the replacement order will depend on location and will follow our standard delivery times.
Need Advice?
If you would like any further advice, please send an email to customercare@somethingdifferentwholesale.co.uk and we'll be happy to help.
All emails are responded to within 48 hours (during working days Monday – Friday 8:30am – 4:30pm). Something Different Wholesale reserve the right to change this returns policy at any time and use discretion when providing refunds and replacement goods. It is important that you check your order or items upon receipt and contact us as soon as possible if you have any issues.
